At Twisty.in, our aim is to ship our products in a quick, safe and inexpensive manner. We only deliver within India and our deliveries are shipped through courier service only.
- Deliveries on the foldable stools, pouffes and lamp will take place within 7 working days from the day we receive the order.
- Deliveries on the foldable sofas and benches will take approximately 15 - 30 days.
Cancellations, Exchanges and Return
Cancellations will be accepted only if the order has not been shipped from our end.
Exchange and Return Policy for orders - Stools, Pouffes & Lamp
- Inform us at firstname.lastname@example.org within 7 days from the date of delivery if any return or exchange needed.
• Email us the reason for exchange or return.
• On approval for the exchange or return customer will be asked to send the goods (in their original form) back to Twisty. Twisty won't arrange the return delivery. If the customer wishes to return the costs are at his/her expense.
- After receiving the goods back, the customer will receive an email from Twisty approving the exchange or refund. Refunds will be processed through the same online mode in 10-15 working days. The customer can also be asked for their savings bank account details in case the order was placed by cash on delivery.
Exchange and Return Policy for orders - Sofas & Benches
- Exchange and Return are not applicable on the foldable sofas and benches.