What are the deadlines for submitting orders?
All products are shipped within two (2) business days. These times may vary slightly depending on available stocks and the influx of orders.
How much are the shipping costs?
Shipping is free for orders over € 110. For orders, the shipping fee is € 7 in France, € 12 in Europe and 25 € for the rest of the world.
Can I return a product purchased from Twisty?
Yes you can return your item within 7 days if the product was not used or damaged. In these cases, transport / return costs are your responsibility.
I have to make a change to my order. What to do ?
If you have made a mistake, contact us immediately. We generally conduct the shipment of your order within 24 hours. Once this deadline has passed, we can not make changes.
How can I get confirmation that my order has been received and processed?
You will receive a confirmation email summarizing your order and acknowledging receipt of your payment. If you have not received this email, thank you to contact us or look in your spam.
What payment methods do you accept?
We use 100% secure payment of at Payplug. All information exchanged to process the payment is encrypted (SSL). These data can not be detected, intercepted or used by third parties. They are not stored on our computer systems. so we did not have access to your bank details. We also accept payment by Paypal.
How do I get an invoice?
There you can view or print your invoice directly by logging into your account on https://www.twisty.in/collections/all
What are the terms of sale of Twisty?
See Terms and Conditions of Sale www.Twisty.fr via the link at the bottom of every page or by clicking here.
How to maintain Twisty products?
In order to best preserve your products, avoid potentially wetlands and prefer dry locations. Also, in order not to damage the base it is better to sit on a flat, smooth ground.
How to open and close a Twisty stool?
It's very simple, just gently pull both sides - by positioning your hands in the middle of the stool - so that the magnets touch and stick. To facilitate the attachment, it is advisable to position his hands in the middle of the walls.
Where can you buy Twisty products?
Currently we distribute our products only on our online store. We will open soon ephemeral or lasting outlets to be announced on our Facebook page.